Log on to the Remedy tool, Choose resolved in the category after giving till Solution Manager in Assignee :
click on Advance and fill in the below query
'Last Resolved Date ' >= "22/05/2011 00:00:00" AND 'Last Name*+' != "HP_OVO_Ratingen"
Here you may give in any date from that date onwards all the Resolved Incidents in Solution Manager group excluding the Alerts ('Last Name*+' != "HP_OVO_Ratinge")
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