Users sometimes cannot export the data from SAP to spreadsheet in prescribed format, for eg. they are only able to see (MHTML)format while exporting to excel.
There is SAP Note 1080608 for the same. Also please find the below link for more details:
http://help.sap.com/saphelp_nw04/helpdata/en/66/79ad48157f11d2953700a0c930328a/content.htm
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