Sample process managing SAP environment

Please find below the Sample Process to manage SAP environment based on metrics and SLAs

Landscape

Project - Where implementation is taking place

BAU - Business As Usual (where actual Business is running)

The Project landscape has each and every system with integration that exists in BAU landscape.

Now all the developments that are done in Project are moved to BAU environment say in every 4-5 months, it is known as Cutover or Release 2/3/4/5 etc. Each release is for some new country or geographical area.

Now if the change has to be moved in BAU, there is a procedure that needs to be followed : (Eg. applying SAP notes)

1) There should be a change request (CRQ) created by the functional people that are facing the issue.

2) The transport requests are based on the above CRQ

3) Then there will be a developer designated who will implement that change say apply SAP note may be BASIS / ABAP against the transport request given above, they will fill in the checklist what action they will be performing. the checklist will contain the tester as well who will test the functionality after the note has been implemented in the system.

4) After applying notes, the developer will release the task of transport request not the transport request.

5) There will be a Change Advisory Board (CAB) who will approve the request till applying in Dev system the CRQ will be in draft mode, before implementing in test environment there should be RFA (Request for approval) for CAB and then after it gets approved and tested the same can be applied in production not before.


Please note in above scenario there is immense traceability on who has done what based on some ticket number which has all the documentation. The above scenario is fruitful in the scenarios where multiple 3rd party vendors are working in the same environment.